Terms of Service

Welcome to tatcha. By accessing or using our website at https://tatchv.shop, you agree to be bound by these Terms of Service. Please read them carefully.

Order Processing and Shipping

All orders are processed within 1-2 business days. After processing, please allow 5-10 business days for standard shipping delivery. Shipping fees are calculated and displayed at checkout based on your location and order details.

Payment

Payments must be completed at the time of purchase. We accept payment through the methods displayed on our checkout page. Your billing information must be accurate and complete.

Order Cancellation

You may request order cancellation within 12 hours of placing your order. After this grace period, your order may have already been processed or shipped, and cancellation may no longer be possible.

Returns and Refunds

If you are not completely satisfied with your purchase, you may return most items within 30 calendar days of delivery for a refund or exchange. To be eligible, items must be unused, in original packaging, and in the same condition as when you received them.

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. In such cases, please contact us at hildawilliams213968@gmail.com for assistance.

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method.

Liability

We make every effort to ensure the accuracy of product information and images. However, we do not guarantee that the descriptions are error-free. We are not liable for any damages resulting from the use or inability to use our products or services.