Refund policy

Return & Refund Policy

Thank you for shopping at tatcha. We strive to ensure your satisfaction. Please read our return and refund policy carefully before making a purchase.

Order Processing and Shipping Time

Orders are typically processed within 1-2 business days. Shipping usually takes between 5-10 business days, depending on your location and chosen shipping method.

Return Window

You have 30 calendar days from the date you receive your order to request a return. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them.

How to Initiate a Return

To start a return, please contact our customer service team at hildawilliams213968@gmail.com with your order number and reason for return. We will provide you with instructions on how to proceed.

Return Shipping

Customers are responsible for return shipping costs except in cases where the item is defective, damaged, or an incorrect product was sent. Please use a trackable shipping service for your return, as we cannot guarantee receipt of your returned item otherwise.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-7 business days to your original payment method.

Order Cancellations

You may request to cancel your order within 24 hours of placing it by contacting us at hildawilliams213968@gmail.com. After this period, we may have already processed your order and cancellation might not be possible.